Frequently Asked Questions

Q: Are you an authorized dealership?


Q: What happens if you send me the wrong part?

A: We make every effort to send the correct item if the item received is incorrect we will ask for the vin # to verify part number and find a solution to provide the correct item.

Q: What happens if I order the wrong part?

A: If an item you ordered isn't correct as long as it is in original condition and packaging it can be returned some returns will be subject to a restock charge.

Q: How long does it take for a part to arrive at my door?

A: Shipping times very due to distance generally an item will be 3-5 days.

Q: What happens if I need to return or exchange a part?

A: Please contact us to help with a return/exchange we will ask for you to include a copy of invoice and you contact information to be included with all returns.

Q: What if the part is broken or damaged during shipping?

A: Shipments are insured all damages must be reported immediately so a claim can be started we will ask for pictures of label,package and item damaged.

Q: What is a VIN and why do I need it?

A: Your Vehicle Identification Number tells us everything about your vehicle, from engine codes to interior color to the day it was built. To ensure you order the correct part or accessory for your vehicle, we recommend entering your VIN number into our search bar when ordering.

Q: Where can I find my vin?

A: The easiest place to find your vehicle's VIN is on your insurance card, but you can also find it on your registration or on the driver's door jam or at the base of the windshield on the driver's side.

Q: Do you ship outside the US?

A: No.

Q: Do you offer express/expedited shipping?

A: yes there is an additional charge and conditions may apply.

Q: What shipping methods do you offer?

A: We use Fedex,UPS and USPS.

Q: Can I track my package?

A: Yes tracking will be provided once item ships.

Q: What payment methods do you accept?

A: We accept most major credit cards and PayPal.

Q: How do you protect my credit card information?

A: Please see our privacy policy.

Q: What do I do if I need to cancel my order?

A: Contact Us Immediately.

Q: Do I need to have an account to order a part?

A: No.

Q: Do you offer a warranty on parts and accessories?

A: All our items are OEM BMW and carry a 2 year warranty.

Q: How do replacement parts affect my vehicle’s warranty?

A: Since our items are OEM they have no effect to your warranty.

Q: How can I be sure the part I need will fit my vehicle?

A: To ensure you're getting the correct parts and accessories for your vehicle, provide your VIN when placing your order. We will manually check your order for fitment and accuracy.We also offer a parts lookup on our website free of charge. However, if you still have questions regarding a part or accessory, please give us a call at XXX-XXX-XXXX and we can give additional help prior to ordering.

Q: Why are OEM parts better for my vehicle? Can’t I just get a cheaper aftermarket part?

A: We recommend original equipment manufacturer (OEM) parts because they were designed specifically for your vehicle. Most automakers also back up their OEM parts with a one-year warranty. And if you get your car repaired at the dealership, they'll usually stand by their labor as well. Aftermarket parts on the other hand can be cheaper, but they're also less likely to deliver peak performance. An aftermarket part is any part or accessory for a vehicle that isn’t sourced from the car's maker.

Q: How do I tell if the part is for the driver’s side or the passenger’s side?

A: The drivers side is the right hand and passenger side is left hand.

Q: What if I want to talk to a real person about my order?

A: We can be reached at 573-818-6630.

Q: What are your Customer Service hours?

A: We are here from 8:00 to 5:00 Central time.

Q: Do you ever offer coupons or discounts?

A: Occasionally we offer special discounts. Sign up for our newsletter to be the first to hear about special offers.

Q: Do you charge sales tax?

A: We charge sales tax for sales within Missouri.

Q: I don't know how to look up the parts I need. Can I call in my order?

A: Yes.